Shipping & Returns Policy

Shipping Timeline

It takes 3 to 7 business days for processing and packaging although we ship MOST of our orders within 48hrs.

​Once your package has been shipped you should receive it within 3 to 5 days from USPS/UPS.

​Tracking Order

You will receive a default email notification once your shipping label is created with your tracking number on it. Your item will NOT ship the same day the label is created in most cases.

Please send an email to info@ajaluna.com if more than 15 business days have passed and you have not received your package.

We cannot track your package for you. Once we drop shipments at the post office we don’t have any further information on tracking.

Incorrect Address

Please be sure to include your complete shipping address at checkout. We will NOT be responsible for changing addresses for you after you’ve made your purchase. Incomplete/ incorrect addresses will result in your package being returned or received by the wrong party.

​If your package is returned due to an incorrect shipping address, you will have to pay for a shipping invoice to have your order re-sent to your correct address. We will NOT re-send your order until we have received the original order back, this could take 6-10 weeks or more. If your package is delivered to the wrong address we will NOT be able to refund you for your order or discount a re-order as it’s solely your responsibility to enter correct shipping information, so please double check your address before checking out.

Lost Package

We are not responsible for packages once we ship them. In the event your package is LOST or STOLEN you will need to file a complaint online through the USPS and allow time for the matter to be resolved.

If your package says that it has been delivered but you have not received it, please go to your local post office or submit a missing mail search request online. To prevent this from happening in the future please send us an email after placing your order and request a signature for delivery. Please understand that we have no control over missing packages, once we drop your shipment off the responsibility moving forward is on the post office.

Returns

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as teas) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, the correct item will be sent to you. 

Refunds
All sales are final (non-refundable) except under special circumstances.