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Shipping Timeline

It takes 3 to 7 business days for processing and packaging although we ship MOST of our orders within 48hrs.

Once your package has been shipped you should receive it within 3 to 5 days from the USPS (expect delays due to the pandemic).

Tracking Order

You will receive a default email notification once your shipping label is created with your tracking number on it. Your item will NOT ship the same day the label is created in most cases.

Due to the pandemic, USPS is delayed in their process of scanning packages in and shipping them out, please be patient if you do not see tracking updates right away. If your tracking says "label created still awaiting item", for several days, that means the USPS has not scanned your package in.

Shipping delays are out of our control. We do not have any insight on any information pertaining to delivery delays or issues. Please send an email to info@ajaluna.com if more than 15 business days have passed and you have not received your package.

We cannot track your package for you. Once we drop shipments at the post office we don’t have any further information on tracking.

Incorrect Address

Please be sure to include your complete shipping address at checkout. We will NOT be responsible for changing addresses for you after you’ve made your purchase. Incomplete/ incorrect addresses will result in your package being returned or received by the wrong party.

If your package is returned due to an incorrect shipping address, you will have to pay for a shipping invoice to have your order re-sent to your correct address. We will NOT re-send your order until we have received the original order back, this could take 6-10 weeks or more. If your package is delivered to the wrong address we will NOT be able to refund you for your order or discount a re-order as it’s solely your responsibility to enter correct shipping information, so please double check your address before checking out.

Lost Package

We are not responsible for packages once we ship them. In the event your package is LOST or STOLEN you will need to file a complaint online through the USPS and allow time for the matter to be resolved.

If your package says that it has been delivered but you have not received it, please go to your local post office or submit a missing mail search request online. To prevent this from happening in the future please send us an email after placing your order and request a signature for delivery. Please understand that we have no control over missing packages, once we drop your shipment off the responsibility moving forward is on the post office.