Contenido desplegable
What type of services does Ajaluna provide?
Will you heal my issue?
Ajaluna does not guarantee a rapid solution to your problem. Consistency is key and formulations are created based on your unique needs.
We are not medical doctors please do not substitute the information provided for
advice from a licensed healthcare professional. Ajaluna will not be held liable for any direct, indirect, consequential, or any other damages that may arise because
of using our products. Use at your own risk!
Do you provide specialized products that would be unique to me?
Yes. An initial consultation is held to discuss your needs and a diet plan or product will be created based on our session(s).
Can I have a coaching session outside of my scheduled time?
Of course. My calendar is always up-to-date and if additional time is needed feel free to send a text or email to schedule a session. Please note there will be a fee for this additional session. If you just have a simple question, I will respond with whatever method of communication (i.e., text or email) you choose.
What kind of diet do you recommend to lose weight?
The diet needed for your weight loss journey is based on your individual needs. We cannot advise what diet to follow without walking through your personal health plan which discusses your diet and lifestyle.
What is the best way to get in contact with you?
Feel free to contact with me using the contact form, via email at info@ajaluna.com, or text at (954) 649-2056.
What is the shipping & returns policy?
Shipping Timeline
It takes 3 to 7 business days for processing and packaging although we ship MOST of our orders within 48hrs.
Once your package has been shipped you should receive it within 3 to 5 days from USPS/UPS.
Tracking Order
You will receive a default email notification once your shipping label is created with your tracking number on it. Your item will NOT ship the same day the label is created in most cases.
Please send an email to info@ajaluna.com if more than 15 business days have passed and you have not received your package.
We cannot track your package for you. Once we drop shipments at the post office we don’t have any further information on tracking.
Incorrect Address
Please be sure to include your complete shipping address at checkout. We will NOT be responsible for changing addresses for you after you’ve made your purchase. Incomplete/ incorrect addresses will result in your package being returned or received by the wrong party.
If your package is returned due to an incorrect shipping address, you will have to pay for a shipping invoice to have your order re-sent to your correct address. We will NOT re-send your order until we have received the original order back, this could take 6-10 weeks or more. If your package is delivered to the wrong address we will NOT be able to refund you for your order or discount a re-order as it’s solely your responsibility to enter correct shipping information, so please double check your address before checking out.
Lost Package
We are not responsible for packages once we ship them. In the event your package is LOST or STOLEN you will need to file a complaint online through the USPS and allow time for the matter to be resolved.
If your package says that it has been delivered but you have not received it, please go to your local post office or submit a missing mail search request online. To prevent this from happening in the future please send us an email after placing your order and request a signature for delivery. Please understand that we have no control over missing packages, once we drop your shipment off the responsibility moving forward is on the post office.
Returns
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as teas) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, the correct item will be sent to you.
Refunds
All sales are final (non-refundable) except under special circumstances.